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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 615 | 185 | 0 | 26 | 30 | 4 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 840 | 252 | 26 | 28 | 35 | 2 |
| May 2024 | 835 | 234 | 33 | 26 | 36 | 5 |
| Jun 2024 | 770 | 252 | 24 | 39 | 43 | 9 |
| Jul 2024 | 846 | 264 | 32 | 20 | 37 | 10 |
| Aug 2024 | 825 | 217 | 26 | 16 | 27 | 1 |
| Sep 2024 | 0 | 0 | 0 | 0 | 1 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 825 | 217 | 26 | 16 | 26 | 1 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
What is the main reason for your answer to the question?
My Appointment was cancelled
Posted on: 30/11/2024
No appointments for blood Test or suitable times
Posted on: 30/11/2024
Phone calls with RingBack were dealt with promptly and efficiently. I was able to get a same day appointment
Posted on: 29/11/2024
I always feel I get a fantastic service from Swanscombe and Bean partnership. It is great that you offer weekend appointments and I got seen super quickly today. The doctor I saw was very friendly and professional.
Posted on: 29/11/2024
The doctor I saw was very good I felt she listened to what I was saying
Posted on: 29/11/2024
A Very supportive team and thank you so much for all of your help from reception staff through to doctors
Posted on: 29/11/2024
The doctor was really good with letting me know my blood results and what it means. He was concerned and showed he cared and wanted to listen to me .he even phoned me back to ask me an extra question to be sure. Really through
Posted on: 29/11/2024
The Doctor proved to be very through and explained clearly what was needed initially and how long this may take. Very pleasant experience
Posted on: 30/08/2024
The receptionist who dealt with me over the phone and again this morning was courteous and very inquisitive to best help me with my needs. When speaking with the GP they were very understanding, very clear with their plan and listened to my concerns and acted on them professionally
Posted on: 30/08/2024
My appointment with the nurse commenced within 5 minutes of my checking in. She was both polite and professional answering the questions that I had
Posted on: 30/08/2024
Very happy with my visit today, the appointment was running a little late late though
Posted on: 29/08/2024
I applied for a e consult the day before and was called the next day for a appointment
Posted on: 29/08/2024
A phone appointment being all day is really hard to manage and if you miss it got to start again
Posted on: 23/07/2024
The waiting time needs to be worked on
Posted on: 22/07/2024
Because they made me feel safe and respected
Posted on: 20/07/2024
Got through to the surgery in less than 30mins and got an appt for the very same day
Posted on: 20/07/2024
They paid attention to the detail which I was giving him with regards to my illness and he advised me accordingly
Posted on: 19/07/2024
Nurse very helpful genuine caring and supportive
Posted on: 19/07/2024
Got straight through on the phone and was given a telephone appointment for the next day
Posted on: 19/07/2024
The reception team were helpful, the Doctor I saw was excellent and very reassuring
Posted on: 19/07/2024
Easy to make appointment Staff friendly Doctor listened and helped with good advice and further appointment
Posted on: 28/06/2024
Good communication, politeness, understanding also they show compassion and empathy
Posted on: 28/06/2024
We are new patients at this Practice. Everything is outstanding
Posted on: 28/06/2024
I completed an Econsult one day and the next day was offered a GP appointment
Posted on: 28/06/2024
Unfortunately there was an emergency in the surgery so I had to wait 45 minutes before my appt. While I didn't mind, I felt it would be better if I had been informed of the delay
Posted on: 28/06/2024
My appointment was cancelled due to staff illness was sent a text to let me know and was given another appointment
Posted on: 28/06/2024
Good consultation with the gp but appointment was running late. Also, ideally the appointment would have been the same of next day, not 2 days later
Posted on: 27/06/2024
E consult the day before, given an appointment the next morning
Posted on: 27/06/2024
Can only talk about one issue at a time meaning booking multiple appointments putting more strain on the NHS
Posted on: 30/05/2024
I was lucky that I got a nurse appointment for today ! Lovely nurse
Posted on: 30/05/2024
They always try their hardest to help, fit you in and listen without judgement. They are amazing people
Posted on: 30/05/2024
E consult the day before, given an appointment the next morning
Posted on: 30/05/2024
The receptionist was friendly and very helpful. Made you feel comfortable. The doctor was very nice and very thorough. He listened to what was said and explained everything so it was easy to understand
Posted on: 30/05/2024
Find it really easy to use the econsult if not able to get through on the phone. Everyone at the practice I have meet have been kind and helpful
Posted on: 28/05/2024
Professional nursing staff
Posted on: 28/05/2024
The ease of booking an appointment and also the checking in process
Posted on: 28/05/2024
Simple process, smooth running, good experience with dr
Posted on: 28/05/2024
Although it took 44 calls at 8am, i managed to get into the queue and then book an appointment later that day. Dr was very knowledgeable and listened to my concerns, and the reception staff were very polite
Posted on: 06/02/2024
Appointment was cancelled by surgery
Posted on: 02/02/2024
Lovely doctor seen quickly after an e consult
Posted on: 01/02/2024
Appointment on time lovely doctor and understanding
Posted on: 01/02/2024
The GP has been excellent in explaining my test results and how they are to be investigated
Posted on: 01/02/2024
First class in every respect from reception through to the doctor. I couldn't find fault! Superb
Posted on: 01/02/2024
Did an econsult on tue and had face to face appointment on Thursday
Posted on: 01/02/2024