Swanscombe & Bean Partnership would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
- Access advice
- Book appointments online
- Request Repeat Prescriptions
- Request Fit/Sick Notes
Sign-up is simple and you can create an account here https://app.doctorlink.com/swanscombehealthcentre/register
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.
If no appointments are available, you will see a “request an appointment” button, please click this.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Consultations are by appointment. These can be arranged in person, online or by telephoning either of the practices.
Please remember each appointment is 10 minutes long and for one person only
- If your need is urgent you will always be seen the same day, though your choice of time and doctor may be restricted
- If you wish to be seen the same day please try to telephone before 10:00 am
- If you cannot keep your appointment please let us know so that it can be used for someone else
The nurses and doctors offer the facility of obtaining advice over the telephone. To arrange a telephone consultation, please call the surgery and an appointment time will be allocated when the doctor/nurse can call you back.